Requesting the replacement of detective equipment

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LaserscanLtd 7 High Street BirminghamUK Dear Sirs,At the beginning of March this year we took delivery of one of your LS500 laser color separation machines on order no. 5468.Since then, the machine has broken down six times. The breakdowns have led to the loss of 12 days' production time while we waited for your local agents to fix the machine.The scanner has now broken down again. Although service is included on a one- year warranty, we do not want it serviced again. Instead, we want you to replace it with a new machine.It is clear that the machine is defective. We can no longer permit the interruptions caused by repeated breakdowns.We bought the machine because of your company's reputation for quality and service. We do not want to lose confidence in you.Please let us know when we can expect delivery of a replacement machine. Thank you for your cooperation. Yours faithfully,		Useful phrasesLine 3The breakdowns have led to the loss of . . . production time while we waited for your local agents to fix the machine.Line 9It is clear that the machine is defective. We can no longer permit the interruptions caused by repeated breakdowns.Line 11We bought the machine because of your company's reputation for quality and service.NotesPara. 1Identify the order. Para. 2Give the history of the machine.Para. 3Say what you want the manufacturer to do.Para. 4Give your reasons for the request.Para. 5Appeal to the company's pride and reputation.Para. 6Ask for a delivery date.
CommentsThe letter stresses that the machine is not just prone to breakdowns, but is defective. In the circumstances, a replacement is requested.	Alternative phrasesLine 3 The breakdowns have caused the loss .Line 6 Even though service is included . . . Line 9 It is obvious that. . . Line 9 We can no longer tolerate . . . Line 13 Please inform us when . . .